Privacy Policy
At Mehak Candles (operating under the brand name “Mehak Candles India”), we value your trust, and protecting your privacy is our top priority. This Privacy Policy describes how mehakcandles.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, browse, or make a purchase from us.
Information You Provide
When you choose to interact with us, we may collect the following information that you voluntarily provide:
(a) Your name, age, email address, phone number, billing and shipping address, and password (where applicable).
(b) Transaction-related details such as purchases, order history, payment method, and delivery preferences.
(c) Information you provide while contacting us for assistance, feedback, or product enquiries.
(d) Any details you share when you participate in surveys, contests, or customised product requests.
This information may include Personal Information, Sensitive Personal Information, and Associated Information, collectively referred to as “Information” in this Policy. You may at any time choose not to provide requested information. However, in such cases, we may be unable to provide certain products, services, or features.
Information Collected Automatically
When you use our Site or services, we may automatically collect:
- Device information (such as type, model, and unique ID).
- IP address, browser type, and operating system.
- Usage data about how you browse our Site, search products, and interact with features.
- Cookies and similar tracking technologies (see Cookies section below).
This information helps us improve the user experience, secure our Site, and understand trends.
Use of Information
We may use your information to:
- Process and deliver your orders.
- Provide customer support and respond to queries.
- Improve our products, services, and website functionality.
- Customise your experience, including personalised recommendations.
- Share updates on offers, promotions, and new product launches.
- Comply with legal requirements and ensure Site security.
We do not sell, trade, or rent your Personal Information to third parties. Any sharing is limited to trusted service providers (such as shipping partners, payment processors, or IT support) working on our behalf, who are required to maintain confidentiality.
Access to Your Information
We provide you with ways to ensure your Personal Information is accurate and up-to-date. If you have created an account, you can log in to update or correct details.
Cookies
We use cookies to:
- Remember your login details.
- Track preferences and shopping cart items.
- Analyse browsing patterns to improve our services.
You may choose to disable cookies in your browser settings. However, some features of the Site may not function properly without them.
Security
We are committed to safeguarding your information. We use electronic, physical, and procedural safeguards to protect your data from unauthorised access. While we strive to protect your Information, no security system is completely impenetrable.
Data Retention
We retain your data as long as your account is active or as needed to provide services. Certain data may be retained longer to comply with legal obligations.
Your Consent
By using our Site and services, you consent to the collection, processing, and use of your Information as outlined in this Policy. If you do not agree, please discontinue using our services.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal/regulatory reasons. We encourage you to review it regularly. Continued use of our services will be deemed as acceptance of these changes.
Contact Information
If you have any questions, concerns, or grievances regarding this Privacy Policy, please reach out to us at:
📍 Address: N121C, Smart World Gems, Sector 89, Gurugram – 122004
📧 Email: mehakcandlesindia@gmail.com
Our Grievance Officer will make every reasonable effort to resolve your concerns promptly.
